These billing terms explain Gonelve’s payment procedures and billing practices for orders shipped to Australia. By placing an order through our website, you agree to the terms below.
1. Payment methods
The payment methods currently available for your order are displayed at checkout. Prices and transactions for the Australian market are shown in Australian dollars (AUD).
2. Payment processing
Full payment is required at checkout. Orders are processed only after successful payment confirmation. If payment is declined or cannot be verified, the order will not be processed or dispatched. Orders are processed on business days, Monday–Friday.
3. Prices, currency and taxes
Prices for Australia are displayed in Australian dollars (AUD). Applicable taxes are included where applicable. Any additional shipping charges are clearly shown at checkout before you complete your order. Prices may change due to product updates, promotions or market conditions.
4. Secure payment processing
Gonelve uses industry-standard SSL encryption and secure payment gateways. We do not store your full payment card details or have direct access to them after the transaction.
5. Refunds and chargebacks
Refunds follow our returns and refunds policy. Approved refunds are processed to the original payment method within 7 days of receiving and inspecting the returned item. Contact support@gonelve.com if you have a billing problem.
6. Fraud prevention
Gonelve reserves the right to review, delay or cancel orders that appear suspicious or potentially fraudulent. Additional identity or payment verification may be required for some transactions.
Contact details
Store name: Gonelve
Business address: Tīnūžu iela 14, Latgales priekšpilsēta, Rīga, LV-1021, Latvia
Returns address: 2-8 South Link, Dandenong South, VIC 3175, Australia
Email: support@gonelve.com
Phone: +61 3 9793 8111
Opening hours: Monday–Friday, 9:00–17:00 Central European Time
Response time: We aim to respond within 1–2 business days.