This Billing Terms and Conditions document outlines the payment procedures and billing practices of Gonelve. By placing an order on our website, you agree to the terms described below.
1. Accepted Payment Methods
Gonelve provides several secure payment options to ensure a smooth checkout experience. Accepted payment methods may include:
- American Express
- Apple Pay
- Google Pay
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
- Bank Transfers (available for bulk or special orders — please contact us for details)
All transactions are processed in Euros (EUR).
2. Payment Processing
Full payment is required at the time of checkout. Orders are processed only after successful payment confirmation. If a payment is declined or cannot be verified, the order will not be processed or shipped. Order processing takes place during standard business days (Monday–Friday).
3. Pricing, Currency, and Taxes
All prices displayed on Gonelve are shown in Euros (EUR). All applicable taxes (VAT/BTW) are included in the product prices unless otherwise stated. Any additional shipping costs, if applicable, will be clearly displayed at checkout before the order is completed. Prices may be updated periodically due to product updates, promotions, or market conditions.
4. Secure Payment Processing
Gonelve uses industry-standard SSL encryption and secure payment gateways to protect all transactions. We do not store or have direct access to your complete payment card information after the transaction is completed.
5. Refunds and Chargebacks
Refunds are handled according to our official Return & Refund Policy. Approved refunds are issued to the original payment method within up to 7 days after the returned item has been received and inspected. Unauthorized or unjustified chargebacks may be investigated and formally disputed. If you experience a billing issue, please contact our support team at support@gonelve.com before initiating a chargeback so we can assist you.
6. Fraud Prevention
Gonelve reserves the right to review, delay, or cancel any order that appears suspicious or potentially fraudulent. Additional verification, such as identity confirmation or payment verification, may be required for certain transactions.
Contact Information
Store Name: Gonelve
Business Address: Floraweg 28, 2371 AK Roelofarendsveen, Netherlands
Email: support@gonelve.com
Phone: +3197006546158
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)
Response Time: We aim to respond to all inquiries within 1–2 business days.