Shipping policy

Gonelve ships baby and children’s products to customers in Australia.

Shipping area and cost
Standard shipping to Australia is free on all orders. Available shipping options are shown at checkout before payment.

Processing and shipping times
Order cut-off: 17:00 Central European Time, Monday–Friday. Orders placed after the cut-off, on weekends or public holidays are processed on the next business day.

Order processing: 1–2 business days, Monday–Friday.
Estimated transit after dispatch: 10–12 business days.
Estimated total shipping time: 11–14 business days.

These are estimates, not guaranteed shipping dates. Public holidays, carrier disruption or other unforeseen delays can affect shipping. Tracking details are emailed after dispatch.

Late, missing or damaged shipments
If your order is overdue, missing, damaged or incorrect, contact support@gonelve.com with your order number. Contact us promptly if you need to correct your shipping address; changes cannot be guaranteed after dispatch. Your rights under Australian Consumer Law remain unaffected.

Returns
Our store policy allows return requests within 30 days, subject to its conditions. Please contact support@gonelve.com for return instructions. Your rights under Australian Consumer Law are not excluded or limited by this policy. See our returns and refunds policy for details.

Contact us
Gonelve
Business address: Tīnūžu iela 14, Latgales priekšpilsēta, Rīga, LV-1021, Latvia
Returns address: 2-8 South Link, Dandenong South, VIC 3175, Australia
Email: support@gonelve.com
Phone: +61 3 9793 8111
Customer service: Monday–Friday, 9:00–17:00 Central European Time. We aim to reply within 1–2 business days.