Privacy policy
Last updated: 5 November 2026
This Privacy Policy explains how Gonelve ("we", "us" or "our") collects, uses and protects personal information when you visit gonelve.com, make a purchase or otherwise use our services.
Changes to this policy
We may update this policy to reflect changes in our practices, legal requirements or operational needs. The revised version and updated date will appear here.
Information we collect
We collect information to process orders, provide customer service, improve the website and meet legal requirements.
Information you provide
- Contact details, including name, email, phone number and shipping address.
- Order information, billing details and purchase confirmations.
- Account information, including login details where applicable.
- Messages or enquiries sent to customer service.
Automatically collected information
Cookies and similar technologies may collect device type, browser type, IP address and browsing activity. This helps improve website functionality and user experience.
Information from third parties
We may receive information from trusted payment processors, logistics providers, marketing partners and analytics services to fulfil orders and operate our services.
How we use personal information
- Processing and shipping orders.
- Sending order updates and service information.
- Providing customer service and answering enquiries.
- Improving the website, services and shopping experience.
- Preventing fraud and unauthorised transactions.
- Meeting legal obligations.
- Sending promotional communications where legally permitted.
Cookies and tracking technologies
We use cookies and similar technologies for website functionality, traffic analysis and user experience. You can manage cookies using the website consent controls or your browser settings.
Sharing information
We may share personal information with trusted service providers for payment processing, order fulfilment, website operation, logistics and analytics. We may disclose information when required by law or legal proceedings. We do not sell or rent personal information to third parties.
External links
Our website may link to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.
Children’s privacy
Our services are intended for adults purchasing products for children. We do not knowingly collect personal information directly from children. If we discover such information, we take steps to remove it.
Security and retention
We use reasonable administrative, technical and organisational measures to protect personal information. We retain it only as long as needed for operational, contractual or legal requirements.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete or restrict processing of personal information. Contact support@gonelve.com to make a request. We may need to verify your identity.
International transfers
Personal information may be transferred to and processed outside your country of residence. We apply appropriate safeguards in accordance with applicable data protection law.
Contact details
Store name: Gonelve
Business address: Tīnūžu iela 14, Latgales priekšpilsēta, Rīga, LV-1021, Latvia
Service area: Australia
Email: support@gonelve.com
Customer service hours: Monday–Friday, 9:00–17:00 Central European Time
Response time: We aim to respond within 1–2 business days.