Terms of service

Last updated: 5 November 2026

These Terms of Service describe access to the Gonelve website, products and related services. By visiting or purchasing from the website, you agree to these terms and the policies linked at checkout.

About Gonelve

Gonelve is an online shop operated from Riga, Latvia, serving customers in Australia. We select products from external manufacturers and suppliers; we do not claim to manufacture them ourselves.

Orders and product information

Please provide accurate order and account details. Product availability, descriptions, prices and shipping options are shown on the relevant product pages and at checkout. We may correct errors or update availability and information. We may cancel an order and refund the payment if an item is unavailable or an order cannot be fulfilled.

Prices and payment

Prices for the Australian market are displayed in Australian dollars (AUD) where supported. The final currency, amount, taxes and available payment methods are shown at checkout before you place your order. Your bank or payment provider may apply separate conversion or transaction fees.

Shipping, returns and consumer rights

Shipping estimates and return instructions are described in our shipping policy and return and refund policy. Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.

Website use

You must use the website lawfully and must not interfere with its security or operation, infringe another person’s rights, or upload harmful code or unlawful content. We may suspend access where reasonably necessary to protect the website, customers or our business.

Third-party services and privacy

The website may link to independent third-party services. Their services are governed by their own terms and policies. Personal information is handled under our privacy policy.

Liability

Nothing in these terms excludes or limits liability or consumer rights where doing so would be unlawful. Subject to that, Gonelve is not liable for indirect loss that is not reasonably foreseeable.

Governing law

These terms are governed by the laws of Latvia. This does not affect any mandatory consumer protections that apply to you under the laws of your place of residence.

Changes

We may update these terms from time to time. The version published on this page applies to your use of the website from its stated update date.

Contact details

Store name: Gonelve
Business address: Tīnūžu iela 14, Latgales priekšpilsēta, Rīga, LV-1021, Latvia
Service area: Australia
Email: support@gonelve.com
Customer service hours: Monday–Friday, 9:00–17:00 Central European Time
Response time: We aim to respond within 1–2 business days.